Tag Archives: customer service

Marketers, we have failed… But no problem – we can still clean up our mess!

No, the title is not a mistake! What I want to share with you today are some exciting news about my future plans and what comes next for me. In order to do this, I have to look back and share some of the milestones which led me to where I am today. Reflecting on […]

When was the last time you hugged your customer? Why customer focus is the only way to go!

W. Edwards Deming said some decades ago “The customer is the most important part of the production line”. This was many years before the rise of social media and today it’s more valid than ever. Deming understood that customer focus is THE key aspect of any successful business. No businesses can succeed without serving its […]

Something to think about… LOVE STREET!

Today we`d like to share this photo with you. Don`t look at it as a perfect and scientific graph. See it as a little piece of inspiration and think about it. What do you see? What does it mean to you? Do you agree? Feel free to share your thoughts in the comments. Lots of […]

The car that was never sold...

The salesman, the billionaire and the car that was never sold…

I have written about the importance of differentiating when talking about numbers as core metrics for success in the social web. Of course numbers are important (sometimes even¬†beautiful), however we need to look deeper before we make conclusions. Because sometimes things are not as they seem. This leads me to a inspiring story I want […]

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